Managed Services, Like Life Depends On It
Managing mission critical workloads powering real time bushfire alerts, life support systems and explosive ordnance requires a zero margin of error. Service standard failures simply won’t cut it. Network downtime jeopardises mission critical business functions.
Trust your business to the only name trusted in Australia’s first line of digital defence during the bushfire devastation of 2019/20. Meticulously managing a network of 20 million concurrent connections around the clock, non-stop – because life depended on it.
Premier Consulting Partner Managed Service Provider Partner Marketing and Commerce Competency Public Sector Channel Partner Mobile Competency Partners Data Competency Partner (Australia's first and only).
Gold Cloud Platform Gold Datacentre Silver Application Development Silver Cloud Productivity Silver Data Platform Silver Datacentre Silver Small and Midmarket Cloud Solutions.
From Business As Usual To Sudden Surge
Managing a sudden surge in traffic happens seamlessly, and in an instant. It’s not an anomaly, it’s the everyday. Growth at scale is limitless because managed solutions as code gives you the agility to build and manage platforms at speed, controlling your entire managed services solution from infrastructure to your customer experience.
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Continuous Value Delivery
Value as an Evolutionary Journey, not Final Destination
Imagine your managed service partner delivering continuous value beyond customary service level agreements. While traditional value peaks upon the delivery of a project, ARQ’s Continuous Value Delivery (CVD) model offers end- to-end digital solutions driving sustainable change at pace with improved customer experience.
Level 1, Level 2 operating 24/7 accountable for 70% first call resolution, spanning 3 shifts.
Service Now configured with business rules around urgency, impact and priority.
SLA alerting and notifications configured through monitoring system integration.
Deep engagements with all partners to resolve any defects within existing solution set.
Recommendation culture for proactive incident management embedded within PIR artefacts.
ARQ follows an industry standard ITIL incident management process with abilities to customise or enhance to your requirements.
Job queues prioritised for triage and resolution based on: ticket priority, age of ticket and last updated.
Triage activities include the capture of screenshots, log analysis, correlating events, checking problem records, deep diving technologies (OS, Infrastructure, Application).
Acknowledgement, updates and dialogue. Resolution activities include workarounds to restore services and/or root cause analysis with a problem record.
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Case Study: Helping Landmark
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Triage At The Speed Of Now
Because Minutes Is No Longer Fast Enough
Imagine your managed services partner with a Priority Services Team backed by a secret weapon in machine learning and artificial intelligence (code name: “CoPi”). Built ground-up by in-house data scientists, CoPi is a deep learning NLP model triaging messages into priority queue for human eyes in seconds – faster than ever possible. Managed services at ARQ gives you an edge in accuracy at speed with an AI-assisted 24/7 eye on your software and hardware systems.
Work On Your Business, Not In It.
Be a Product Manager
“I love being a Technology Manager”
(said no Product Manager ever)
Managed services means liberating your time so you can focus on moving the needle in your business, not the technology running it.
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Change is Your Only Constant
Stay Ahead of the Curve in Cloud, Digital and Data
Technology is constantly changing. Tomorrow brings the next big thing: faster, cheaper, smarter and more secure. To remain ahead of the curve (and your competition), you’ll need a partner constantly abreast of the latest technologies across the entire gamut: cloud, digital and data – with a wheelhouse in artificial intelligence and machine learning.
Full Stack Means
Have it all with ARQ’s full stack centric methodology spanning core capabilities across everything you need in technology: cloud, mobile, and data and analytics. The multi award winning team with 25 years experience means your business capabilities expand into infrastructure, web, data management, visualisation, machine learning and artificial intelligence, customer experience and mobile.