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Cloud Managed Services

Managed Services

MISSION: CRITICAL

Managed Services, Like Life Depends On It

Managing mission critical workloads powering real time bushfire alerts, life support systems and explosive ordnance requires a zero margin of error. Service standard failures simply won’t cut it. Network downtime jeopardises mission critical business functions.

Trust your business to the only name trusted in Australia’s first line of digital defence during the bushfire devastation of 2019/20. Meticulously managing a network of 20 million concurrent connections around the clock, non-stop – because life depended on it.

Industry Recognised

ISO 27001 Certified

A framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation's information risk management processes.

ISO 9001 Certified

A standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

AWS Certified

Premier Consulting Partner Managed Service Provider Partner Marketing and Commerce Competency Public Sector Channel Partner Mobile Competency Partners Data Competency Partner (Australia's first and only).

Azure Certified

Gold Cloud Platform Gold Datacentre Silver Application Development Silver Cloud Productivity Silver Data Platform Silver Datacentre Silver Small and Midmarket Cloud Solutions.

MISSION: AGILE

From Business As Usual To Sudden Surge

Managing a sudden surge in traffic happens seamlessly, and in an instant. It’s not an anomaly, it’s the everyday. Growth at scale is limitless because managed solutions as code gives you the agility to build and manage platforms at speed, controlling your entire managed services solution from infrastructure to your customer experience.

Talk to Steve, our Chief Customer Architect

(Click to schedule your no obligation call)

Continuous Value Delivery

Value as an Evolutionary Journey, not Final Destination

Imagine your managed service partner delivering continuous value beyond customary service level agreements. While traditional value peaks upon the delivery of a project, ARQ’s Continuous Value Delivery (CVD) model offers end- to-end digital solutions driving sustainable change at pace with improved customer experience.

Level 1, Level 2 operating 24/7 accountable for 70% first call resolution, spanning 3 shifts.

Service Now configured with business rules around urgency, impact and priority.

SLA alerting and notifications configured through monitoring system integration.

Deep engagements with all partners to resolve any defects within existing solution set.

Recommendation culture for proactive incident management embedded within PIR artefacts.

ARQ follows an industry standard ITIL incident management process with abilities to customise or enhance to your requirements.

Job queues prioritised for triage and resolution based on: ticket priority, age of ticket and last updated.

Triage activities include the capture of screenshots, log analysis, correlating events, checking problem records, deep diving technologies (OS, Infrastructure, Application).

Acknowledgement, updates and dialogue. Resolution activities include workarounds to restore services and/or root cause analysis with a problem record.

Talk to our Chief Customer Architect

Case Study: Helping Landmark
get the lay of the land

Triage At The Speed Of Now

Because Minutes Is No Longer Fast Enough

Imagine your managed services partner with a Priority Services Team backed by a secret weapon in machine learning and artificial intelligence (code name: “CoPi”). Built ground-up by in-house data scientists, CoPi is a deep learning NLP model triaging messages into priority queue for human eyes in seconds – faster than ever possible. Managed services at ARQ gives you an edge in accuracy at speed with an AI-assisted 24/7 eye on your software and hardware systems.

Work On Your Business, Not In It.

Be a Product Manager

“I love being a Technology Manager” 
(said no Product Manager ever)

Managed services means liberating your time so you can focus on moving the needle in your business, not the technology running it.

Talk to a Managed Services Expert Now

Change is Your Only Constant

Stay Ahead of the Curve in Cloud, Digital and Data

Technology is constantly changing. Tomorrow brings the next big thing: faster, cheaper, smarter and more secure. To remain ahead of the curve (and your competition), you’ll need a partner constantly abreast of the latest technologies across the entire gamut: cloud, digital and data – with a wheelhouse in artificial intelligence and machine learning.

Full Stack Means
Full Stack

Have it all with ARQ’s full stack centric methodology spanning core capabilities across everything you need in technology: cloud, mobile, and data and analytics. The multi award winning team with 25 years experience means your business capabilities expand into infrastructure, web, data management, visualisation, machine learning and artificial intelligence, customer experience and mobile.

Categories
Cloud

Cloud Migration Infographic

Cloud Adoption in Australia 2020

42% of Australian organisations are now in the cloud. More than half (57%) migrated in the last 3 years. The pace of great (cloud) migrations is building momentum and the race to Australia’s cloud is underway.

Explore the current stay of play in Australia’s cloud adoption, mapped-out for you in an easy to read infographic featuring the latest local and global industry insights (August 2020). 

If you’re the other 58% of Australian organisations yet in the cloud, are considering your digital transformation, modernisation to cloud native, or simply retiring your technical debt from on-premise to cloud, read our AWS Cloud Migrations made easy.   

Categories
Cloud Optimisation

10 Quick Tips for AWS Cloud Cost Optimisation

10 Quick Tips for AWS Cloud Cost Optimisation

Dean Didan

Dean Didan

10 Quick Tips for AWS Cloud Cost Optimisation

Getting to the cloud is the first step on the journey of a thousand miles to your digital transformation. But once you’re in the cloud – what’s next? 

Leveraging your ability-to-scalefinity, uplifting your agility and locking down your SecOps is critical – all paying handsome dividends to your cost savings (caveat: if done right). 

If you’re serious about slashing your cloud bills, read our 10 quick tips for AWS cloud cost optimisations and make a positive impact on your next cloud bill.

1) Choose a Cloudtelligent Partner 

Choosing a partner with a high-cloudtelligence in AWS cloud optimisations helps save you multiples beyond your optimisation fees. 

How so? Anyone can (and most cloud partners do) realise immediate savings by shutting down instances overnight and weekends, archiving old data to cheap storage and scaling-down when idle. But the serious-savings are banked by modernising your architecture and highly-automating your CI/CD deployment to deliver code to production faster and safer (amongst a plethora of other must-do advanced optimisations). Now you’re potentially slashing up to 75% off your cloud billing! The higher your partner’s cloudtelligence, the higher your cloud savings potential.

2) Turn Off The Lights When You Leave The Room

Not using resources this instant? Shut it down. It’s like turning off the lights when you leave the room. Sure, it’s convenient to keep the lights on, but it all adds up. Turn off what you’re not using and it’ll save your unused instances accumulating on your next cloud bill.

3) A Perfect Fit: Exact-Size Storage

Like your favourite comfy shoes or a well-tailored suit/dress – it fits perfectly and feels right. Incorrect sizing is uncomfortable, and this holds true in cloudonomics (visible at the end of your billing cycle). With cloud costs totally thousands-to-millions of dollars over time, it certainly pays to have your storage class tailored to fit your needs and budget. Amazon’s S3 object storage comes in five different tiers, so it’s wise to tailor according to the amount of data (and type) that you need to manage.

4) Always Be Right: Right Type Instance

It’s nice to always be right, and nothing pays higher dividends than being right when choosing your instance families to suit your application workloads. Knowing the exact memory requirements to run your services means you can minimise your cloud spend so you only pay for what you use, when you use it. That’s cloud-smarts. Choosing a cloudtelligent partner can help unlock these savings for you.

5) Trust Your Advisor (AWS Feature)

AWS offer a feature called: “Trusted Advisor”. It scans all your resources and services, checking for optimisations to unlock hidden savings. Trust your AWS advisor feature and implement the recommendations to trim the cloud-fat and reduce your cloud-spend.

6) Auto Scale App Architecture

Auto scaling your application architecture empowers you to respond instantaneously to fluctuations by adding new resources or turning off instances. This translates into optimised cloud cost controls and helps detect unhealthy instances on time.

7) Avail Spot Pricing Discounts

Did you know unused EC2 instances are available for less than the standard rack-rate On-Demand price? Set a price ceiling for your EC2 instances to control your costs and avail the price savings. Because Spot Instances enable you to request unused EC2 instances at steep discounts, you can lower your Amazon EC2 costs significantly.

8) Service Usage: Monitor, Track & Analyse

Powerful tools like Amazon’s Cloudwatch monitor your log files and track changes in your resources. Doing so achieves resource optimisation and identifies potential ‘dead wood’ in your workloads (that might be costing you).

9) Use AWS Cost Management

A fantastic tool offered by AWS allows you to organise and report your cost and usage based on user-defined methods. It helps you manage billing and control your costs, improves your planning with flexible forecasting and budgeting, and optimises costs with resource and pricing recommendations.

10) Become a Reserved Instance Trader

Did you know you can negotiate a reserved instance on a 1-3 year term for a specific capacity and hourly rate? This strategy offers significant savings compared to the regular On-Demand pricing. If your demand varies, you simply reduce the duration of your reserved instance or sell it.

Some Partnership Are Worth Millions

Not all clouds are the same, and not all cloud optimisation partners are created equal. It’s the elephant in the room: the calibre of your cloud optimisation partner is directly correlated to your cloud capabilities and potential savings. Insist on the highest level of cloudtelligence money can buy when choosing your cloud optimisation partner because the difference could mean hundreds of thousands (if not millions) to your cloud-savings.

Is there money hidden in your cloud? Book your free 15 minute no obligation cloud consultation with a Cloud ARQitect and discover how much you can potentially save. There’s no selling, it’s just tech-talk with a cloud optimisation expert.

Head over to our AWS Cloud Optimisation page to learn more about ARQ’s unique Cloud Optimisation ARQitecture. 

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Grad Profiles Hadley Dixon “I’ve been passionate about programming for years, so it only made sense to pursue software development and study

Categories
Cloud Migration

Migrating to the Cloud? 7 Questions For CTOs-In-The-Know

Migrating to the Cloud? 7 Questions For CTOs-In-The-Know

Mark Addy

Mark Addy

Migrating to the Cloud? 7 Questions For CTOs-In-The-Know

“78% of users reported improvements in productivity since using cloud services”

- Gartner
  1. How Will I Use Cloud?
    Before adopting cloud, it’s important to consider how you will you use it to modernise your organisation. While running software applications are popular reasons for cloud adoption, data warehousing, disaster recovery and self-hosted email are a few of the common cloud technologies to benefit your business.
  1. What Advantages Can I Expect from Cloud Migration?
    Every organisation has different needs and will reap different benefits, however, the unanimous advantages from cloud migration are:
        1. Flexibility: with cloud technology employees can work from any location with an internet connection. If 2020 had a theme, resilience and agility would be at the top of the list given the COVID-19 climate and the proliferation of remote working. A move to the cloud means less reliance upon a visit to the office to achieve productivity.
        1. Collaboration: with cloud, sharing and collaborating achieves new level of convenience. Where previously you may have sent attachments via email, today you’re sharing documents (and editing online) through cloud services.
        1. Cost-Savings: migrating to the cloud means you’re using exactly what you need, when you need it. No more heavy CapEx outlay and provision for capital depreciation. Pay-as-you-go cloud means it’s cash-flow friendly too.
        1. Scale without Fail: traditional on-premise solutions either fail or reach danger-critical capacity before triggering the need to consider additional asset acquisition. It’s costly and takes time. With cloud solutions, you can scale without fail as extra load is allocated across the cloud instantaneously during peak periods.


  1. What to Take Up and What to Clean Up?
    Your cloud migration strategy is an opportune time because not everything needs to go up to the cloud. Assessing your current applications and environments are required pre-cloud migration. For simple applications, a classic ‘lift and shift’ approach may suffice. Complex applications may need modernisation or architecting.You may also find some things you no longer need and make no sense incurring cloud storage costs when not mission-critical. For policy or mandatory regulations, there’s cost-effective data warehousing solutions for your data records.
  2. One Big Data Migration or Incremental?
    The very nature of cloud means flexibility and scalability. This means you don’t have to migrate everything at once. While some cloud migrations are optimised by moving data and apps at once, many can benefit from moving a single workload at a time, scaling-up as you migrate each workload.
  1. Which Cloud Platform Do I Choose?
    AWS, Azure, GCP or a hybrid, multi-cloud approach? Each platform caters to different requirements and no single cloud platform or provider is all-encompassing. Your answers to the above questions will shed light on the best cloud platform. Different organisations require different solutions such as a hybrid or multi-cloud approach: private and public cloud with SaaS providers.
  1. Who’s Going to Implement My Cloud Migration?
    Choosing the right cloud migration partner is crucial to remaining on budget and on time. Your choice of cloud migration consultant will have a direct outcome to the success of your digital transformation. Cloud consultancy companies offering one exclusive platform tend to lack impartiality on your optimal cloud solution. Their cloud migration strategy is limited to a one-trick-pony lens. To serve your bespoke needs, ensure your cloud migration partner offers you the full gamut of cloud solutions and has a proven track record in doing so. Getting you to the cloud is one thing, but competitive advantage from digital transformation requires leveraging your data and digital assets. Be sure your cloud migration partner brings the trifecta of cloud, data and digital to the table. Anything less means more moving parts and the need to juggle multiple vendors.
  1. Who’s Going to Manage My Cloud Services?
    Getting to the cloud isn’t the end of your story, in fact, it’s the very beginning of your digital transformation journey. Once you’re in the cloud, the fun begins, as do the technological pay-offs for your organisation. But just like on-premise solutions, your cloud needs managing. Do you have a dedicated internal managed services team to manage your cloud services or will you use a managed service company?

Bonus Insight: Cloud Adoption in Australia 2020

42% of Australian business are now in the cloud. The majority of these business (57%) migrated within the last 3 years, reporting a 78% lift in productivity since cloud migration. Surveyed businesses cite consolidating capital infrastructure, efficient analysis capabilities and streamlined processes.

Are you ready to migrate?

We can help.

Let’s talk.

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Grad Profiles Hadley Dixon “I’ve been passionate about programming for years, so it only made sense to pursue software development and study

Categories
Case Studies Cloud Government Industry

NSW Rural Fire Service achieve scalability and stability

NSW Rural Fire Service Serverless Infrastructure

NSW Rural Fire Service achieve scalability and stability

Project Background

The NSW Rural Fire Service is the world’s largest volunteer fire service, with over 72,000 members providing fire and emergency relief across NSW. Australian lives depend on the assistance and information provided by the RFS, with thousands of NSW residents relying on the NSW RFS website for information about nearby fires and planned hazard reduction activities. Arq Group has been responsible for the building and managing of the NSW RFS website since September 2015.

Solution

Over the weekend of 10th-12th February 2017, NSW experienced an extreme heat wave, with statewide average temperatures of up to 44ºC, and some regions reaching as high as 47.9ºC. During this time, fire danger ratings were increased to ‘catastrophic’, and residents in rural NSW were placed on high alert.

During the summer peak period, the NSW RFS website averages around 60,000 visitors per day. Over the course of the weekend in question, the site had 878,000 unique visitors, peaking at 337,412 on Sunday 12th February. This amounted to 12,650,012 total hits on the day, and a further 209.95GB of data uploaded. This was the busiest day the Arq Group built and managed site had ever seen, receiving over five times the amount of visitors than on a normal day.

The Outcome

The NSW RFS website performed perfectly during this period, having been designed and tested to withstand up to 20 million hits. The website remained as stable as ever, with an average response rate of 1.2 seconds.

Arq Group is proud to partner with the NSW Rural Fire Service on this essential, life-saving resource.

Categories
Announcements Cloud Events Professional Services

AWS Innovation Partner Of The Year 2018

AWS Innovation Partner Of The Year 2018

Dean Didan

Dean Didan

AWS Innovation Partner Of The Year 2018

This award is also a culmination of our rich history with AWS beginning with being an AWS Foundation Partner in 2012.

Arq Group

How we have evolved

We deliver greater value for our customers. We do this through insight, partnership and creative thinking. AWS have recognised how our innovation services are unleashing new possibilities for our clients. Examples of work that were recognised by AWS included Polli, ConvoNet, Parcelbot and DeepAds.

As quoted by Peter Wright our Managing Director of Enterprise Solutions –  “By working closely with AWS we can rapidly develop and test new concepts which enables our customers an early to market advantage.”

We are looking forward to an even brighter future with AWS’s further involvement.

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Announcements Cloud

Cloud Services Partner of the Year

Cloud Services Partner of the Year

Dean Didan

Dean Didan

Cloud Services Partner of the Year

We are committed to delivering outstanding results, and it's partners like Dynatrace that make this possible.

Arq Group

We’re excited to have been awarded the Dynatrace Cloud Services Partner Award for 2018!

At Arq Group, we’re committed to delivering outstanding results for our customers, and helping them migrate, manage, and optimise their applications for the Cloud. And it’s having partners like Dynatrace that makes this possible.

We’re excited to be recognised in Dynatrace’s Transformation Excellence Awards, and look forward to partnering together to deliver more great outcomes for our customers

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Grad Profiles Hadley Dixon “I’ve been passionate about programming for years, so it only made sense to pursue software development and study

Categories
Case Studies Cloud Hosting

Bounce onto the Global stage

Bounce Inc. leaps onto the world stage

With highly successful seven locations across Queensland, South Australia, Victoria and Western Australia, Bounce Inc. has set its sights to enter new international markets to drive its global expansion.

Project Background

With highly successful seven locations across Queensland, South Australia, Victoria and Western Australia, Bounce Inc. has set its sights to enter new international markets to drive its global expansion. However, with facilities opening up across the globe the Australian company soon found that providing and managing digital services for multiple sites across different time zones was not straightforward.

“We were looking at expanding internationally starting with Dubai, but it soon became apparent that we needed a global solution,” said Eddie Tucker, Head of IT, Bounce Inc. “The key questions for us was how do we provide services to countries in different time zones, and how do we get real-time visibility and reporting by region to enable us to make accurate growth forecasts.”

Solution

Bounce Inc. sprang into action to search for a global hosting solution and selected Amazon Web Services (AWS). The decision was based on AWS’s track record for reliability plus the flexibility AWS offered for Bounce Inc. to quickly and easily add websites for new Franchises as its global footprint expanded. Additionally, AWS’s global support significantly reduced the challenge of managing operations in different time zones.

“There are a number of U.S. companies that provide this, but not to the extent that AWS offers. We agreed that AWS was our platform of choice and proceeded to identify a cloud service partner. After interviewing three AWS partners, we felt that Arq Group was the most fitting and professional,” said Tucker.

An AWS Premier Consulting Partner, Arq Group’s solution was to standardise the key components required to support each of Bounce Inc.’s new franchises. Each franchise was then aligned to one of three global AWS regions in order to pinpoint the website and booking engine closest to their customers and staff. By isolating to three regions, the team ensured that the company could leverage existing components where required, but also minimise the change windows to support the offshore and onshore support and development teams.

The Outcome

The AWS cloud hosting solution was first rolled out to Bounce Inc.’s Hong Kong, United Arab Emirates, Portugal and Thailand partners in 2015. Tucker described the implementation as simple and “painless” taking just a couple of weeks. “Overall the implementation team was efficient and we got fantastic support. Good communications channels between both parties ensured that any issues that arose were resolved quickly.”

Scalability and flexibility were key features of the solution that Tucker and his team appreciated. “As our business grew, AWS had the capacity to meet our growing requirements. We were able to easily upgrade our web and database services within minutes to high levels of capacity without incurring huge costs. The flexibility to increase and grow our services to meet the demands of our business is incredible,” he said.

In addition, Arq Group created a standardised approach to how new sites are deployed, managed and fit within Bounce Inc.’s launch activities. There was a clear demarcation of responsibilities with Arq Group to offer support relating to code and content whenever it was required. “Service is managed by AWS and Arq Group so we do not need service specialists internally and it frees up my team for activities that add value to our business. This is important because we don’t have a large in-house IT team given that we are a young company,” Tucker said.

Being able to enhance customers’ experience was also a huge bonus. “Overseas investors who want to set up Bounce in their own market will find that our ‘all-in-one’ IT solution is fuss-free. They don’t have to worry about a thing, and neither do we because it’s a scalable solution that we can monitor,” he said.

With the support from Arq Group, Bounce Inc.’s international expansion plan is on track. The company added two brand new countries, Sweden and Singapore in 2016, plus a number of additional venues in existing markets, with more new locations in the pipeline for 2017.

Categories
Announcements Cloud

2017 “Gartner Magic Quadrant Public Cloud Infrastructure Managed Service Providers, Worldwide” Challenger

2017 “Gartner Magic Quadrant Public Cloud Infrastructure Managed Service Providers, Worldwide” Challenger

Dean Didan

Dean Didan

2017 “Gartner Magic Quadrant Public Cloud Infrastructure Managed Service Providers, Worldwide” Challenger

Arq Group (formerly Melbourne IT Group), Australia’s most impactful technology business, has been positioned as a Challenger in Gartner’s 2017 Magic Quadrant for Public Cloud Infrastructure Managed Service Providers Worldwide, 02 March 2017, Lydia Leong et al.

Arq Group

The Gartner Magic Quadrants offer well-respected analysis of important markets across the tech industry and are commonly used as a reference for corporate and government organisations. The Magic Quadrant for Public Cloud Managed Service Providers is Gartner’s first in this market.

It is great recognition that Arq Group, an Australian based provider of public cloud managed services can compete on the global stage with other cloud providers. The Challenger status recognises Arq Group’s scale, scope of services, maturity of business model and criticality of services delivered.

While the scope of the assessment was related to global managed service providers, Arq Group was able to achieve a position in the Challenger quadrant despite being focused only on the Australian market.

“Being positioned as a “Challenger” in Gartner’s Magic Quadrant is great recognition of Arq Group’s experience and capability in providing market leading cloud solutions to our clients” said Peter Wright, Managing Director, Enterprise. “Australian businesses have always been rapid adopters of new technology and it is pleasing to see local organisations can choose a local partner in the Public Cloud Managed Services Market with a proven ability to execute. When coupled with our expertise across mobile, data and analytics and security, this reinforces Melbourne IT’s position as Australia’s most impactful technology business.”

“Arq Group’s Cloud Services practice provides the people, experience and tooling to fuel the competitiveness of business through the effective use of digital technologies. By migrating and managing market-facing systems in the cloud and breaking up monolithic legacy applications to logical component parts, Arq Group’s Cloud Services can help organisations become more competitive and respond more rapidly to market changes and customer needs” says Steve McCormick, Executive Director, Cloud Services Practice.

About the Gartner Reports

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Announcements Cloud Professional Services

Arq Group has been announced as an Australian Premier Consulting Partner of AWS

Arq Group has been announced as an Australian Premier Consulting Partner of AWS

Dean Didan

Dean Didan

Arq Group has been announced as an Australian Premier Consulting Partner of AWS

Leading managed service provider Arq Group (formerly known as Melbourne IT) has been announced by Amazon Web Services (AWS) as an Australian Premier Consulting Partner at the AWS re:Invent conference 2014 in Las Vegas, US. Arq Group is now one of two Australian Premier Consulting Partners.

Arq Group

The AWS Premier Consulting Partner accreditation highlights the top AWS Partner Network (APN) Consulting Partners that have distinguished themselves by investing significantly in their AWS practice; providing exceptional customer service; helping a large number of customers run their applications on top of AWS; and building a healthy consulting business on AWS.

As an AWS Premier Consulting Partner, Arq Group has invested in a range of training and certifications to further skill its cloud specialists and prove its expertise across a range of managed service offerings both locally and globally.

Arq Group’s extensive range of expertise in designing, building and managing complex web and digital applications and systems with proactive management, enables enterprise and government organisations to drive innovation, agility and performance outcomes.

“Customers want to partner with skilled and experienced experts to complement their business; we see the value in investing in cloud technology and services. The Premier AWS Partner status acknowledges our in-depth knowledge and experience. Our customers see the proof of our expertise in the field and trust in us to grow their business and recommend our trusted services to others.” said Arq Group’s Managing Director, Enterprise, Peter Wright.

Arq Group has been an official partner of AWS since 2012 and currently provides the benefits of its managed solutions to almost 50 enterprise and government customers on AWS, globally. In addition to the recently awarded Premier Consulting Partner status, Arq Group holds additional AWS certifications including Authorized Government Partner and Managed Service Provider Competency.

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Grad Profiles Hadley Dixon “I’ve been passionate about programming for years, so it only made sense to pursue software development and study