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Augmented Reality Innovation IoT Virtual Reality

Digital Twins

In a Galaxy Far, Far Away...

Apollo 13 crew are fighting for survival as their oxygen tanks prematurely explode early in the mission. The world holds its breath as one of the most famous rescue missions unfolds. The new mission: fix life-threatening trouble 320,000 kilometres away in space. But it’s never been done before. Key to the rescue mission: NASA’s digital twin, allowing engineers to test solutions on Apollo 13 from Houston.

Know Everything

From Anywhere

Real-time diagnosis of mission critical equipment located a thousand miles away on a remote outback mine from the comfort of air-conditioned offices in the CBD.

Thousands of sensors: sight, sound, vibration and altitude means you can ‘twin’ anything from anywhere for unprecedented clarity and control over visualisation.

Digital twins enable:

  • Remote Monitoring 
  • Optimise Maintenance Schedules
  • Real-Time Assessments and Troubleshooting 
  • VR Simulations for Technical Support 
  • Staff Training and Onboarding 

See Around the Corner

Smarter, more accurate decision making with the power of foresight through predictive modelling so you can proactively respond to anomalies before they impact your business.

What is a Digital Twin?

A digital replica, a virtual model of a physical (real-world) thing. 

That “thing” can be a process, product or service; be it a building, a vehicle, a train line network, or an entire city. 

Our very own James Litjens built a digital twin of his home whilst in Covid lockdown.

See the full story here 

 

4 Steps To Your Digital Twin

ARQ’s proprietary process to creating your bespoke digital twin happens in our 4 step methodology:

Identify The Ecosystem

Process mine your operations.

Research and recommend optimisations.

Journey map data flows and interactions between the physical and virtual.

Source the IoT you’ll need.

Map your twin strategy. Unlock new capabilities.

Connecting The Ecosystem

Secure your cloud platform.

Centralise your controls.

Modular configuration so new physical sites can be added without impact to back end services.

Serverless deployment means no infrastructure to maintain. Pay only for what you use.

Edge computing: real-time response and immediate action to events.

Visualise and Impact The Ecosystem

Design your service, placing data and cognitive insights into your people, products and processes.

Identity specific user and task workflows.

Machine learning increases real-time efficiencies, monitoring and optimising response times.

Dashboard transparency of system status in real-time, accessed from anywhere.

Real-time monitoring displays unique data for each user.

End-point heartbeats measure health status.

Searchable log history for detailed analysis.

Prediction and Forecasting

Predictive maintenance monitors real-time sensors to build a cost-benefit maintenance schedule.

Anomaly detection in fleet vehicles identifies non-maintenance related issues.

Near-time schedule optimisation through machine learning (ML). Unforeseen events happen, ML automatically recalibrate schedules and forecasts.

We build rich physical models of equipment and systems for scenario planning and simulation, augmenting your data driven forecasting. Predictive system testing at scale.

New Capabilities

Endless Possibilities

Heavy Industry

Manufacturers simulate machinery (yet built) by replicating real-world physics (and wear and tear) to determine which parts would likely fail first, and when. This opens-up a world of preventative maintenance intelligence helping avoid costly downtime for industries such as mining.

Health Care

Hospitals track infection agents via real-time epidemiology data identifying who is at risk by contact. Patient organs digital twins allow doctors to test different care delivery approaches and prevent conditions that are years apart, enabling patient-specific surgery training to prepare for complex invasive procedures.

Farming

Data collection detects deviations in normal farming practice. Dairy monitors on cattle detect heat and health analysis, visualising dairy production inconsistencies, enabling action plans to correct diary flow.

Natural Disasters

In times of natural disasters like hail or floods, digital twins provide real-time information on flood levels and hail damage in precise locations. Predictive modelling alerts the infrastructure in jeopardy, allowing immediate action by deploying resources exactly when and where needed.

Book a Free Digital Twins consultation today

Digital Twins: Industry 4.0

The next big thing in the Fourth Industrial Revolution is here: Digital Twins – powering the development of new products, processes and the optimisation of existing, enabling:

  • Proactive Planning
  • Operational Efficiencies
  • Reduced Costs

Finding a Grain of Rice in a Big City

Woolworths Smart Deliveries

Woolworths smart delivery platform allows real time tracking of orders, trucks and baskets through a combination of physical sensors, smartphone apps for drivers, intelligent middleware, and a visualisation dashboard for Customer Support Agents. 

Finding a grain of rice delivered across any big city in Australia is child’s play with digital twins for logistics. 

Posties See the Unseen

Virtual Reality, Alexa and the Unreal Gaming Engine

Parcelbot

Providing address intel for improved CX and delivery optimisation

A proof of concept (PoC) explored in partnership with Australia Post using VR, Amazon’s Alexa and the Unreal gaming engine. 

The PoC: create a digital twin environment for Posties to capture and surface important information along their delivery routes, including customer preferences like: safe to leave parcel unattended, locked gate, and protective dog.

Global Mining Giant

(We'd love to tell you who, but we signed an NDA)

Reduced Downtime

Methane release means downtime, and downtime costs millions when you’re one of the world’s largest mining companies. The mission: investigate factors leading to methane release to reduce downtime. By creating a digital twin we unified data assets, consolidated and cross-linked geospatial and operational mine data. The outcome? Significant reduction in unplanned downtime resulting in substantial ROI.

Route Optimisation

In an open cut mine, efficiency improvements of a shovel-truck circuit can lead to significant ROI. ARQ implemented a new way to model circuit operations, based on cross-linking disparate vehicle, shift, sensor and operational data, resulting in improvements in circuit efficiency and supervisor decision making.

Categories
Announcements Digital Virtual Reality

Arq Group powers personalisation for businesses across Australia with launch of virtual concierge

Arq Group powers personalisation for businesses across Australia with launch of virtual concierge

Dean Didan

Dean Didan

Arq Group powers personalisation for businesses across Australia with launch of virtual concierge

Arq Group, a leading Australian digital solutions provider, is transforming the modern office with the introduction of the virtual concierge. Designed to give Australian businesses the opportunity to deliver the ultimate personalised experience, the digital receptionist utilises both artificial intelligence and machine learning to deliver the next generation of customer experience.

Arq Group

Offering conversational and contextual assistance through touch free interaction, customers can approach and talk to the digital receptionist to notify staff of arrival, order their favourite coffee and even complete on-site safety inductions if relevant. The bespoke product can be designed specifically to match the tone, style and image of the brand across their multiple office sites and check-in points.

“Seamless touchpoints that look and feel the same no matter where you engage with a brand are hard to come by. Creating an office space without a reception, that is still welcoming and representative of the organisation, creates a holistic experience that many businesses are still struggling to tap-into,” says Daniel Johnson, Sales Director Southern Region at Arq Group.

The machine learning technology evolves after every customer contact – remembering the interaction, requests and requirements so that the individual has an easy and smooth experience the next time.

According to Mr Johnson, implementing this type of technology enables businesses to deliver innovative experiences that their competitors may not yet be offering, while maximising employee value.

“The receptionless office enables businesses to free up their human resources to handle more complex tasks while still giving customers a consistently positive experience at every office touchpoint. It’s not about replacing staff, it’s about freeing them up to add value to other parts of the business,” continues Mr Johnson.

Businesses in the retail, tourism and travel, HR and resources industries are most likely to benefit immediately from the virtual concierge.

Arq Group itself is using the virtual concierge across it’s three office locations in Sydney, Melbourne, Brisbane.

“We know the importance of a positive brand experience and it made total sense for us to deploy it and see the next-gen in customer experience come to life across our own offices,” concludes Mr Johnson.

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