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Arq Group powers personalisation for businesses across Australia with launch of virtual concierge

Arq Group powers personalisation for businesses across Australia with launch of virtual concierge

Dean Didan

Dean Didan

Arq Group powers personalisation for businesses across Australia with launch of virtual concierge

Arq Group, a leading Australian digital solutions provider, is transforming the modern office with the introduction of the virtual concierge. Designed to give Australian businesses the opportunity to deliver the ultimate personalised experience, the digital receptionist utilises both artificial intelligence and machine learning to deliver the next generation of customer experience.

Arq Group

Offering conversational and contextual assistance through touch free interaction, customers can approach and talk to the digital receptionist to notify staff of arrival, order their favourite coffee and even complete on-site safety inductions if relevant. The bespoke product can be designed specifically to match the tone, style and image of the brand across their multiple office sites and check-in points.

“Seamless touchpoints that look and feel the same no matter where you engage with a brand are hard to come by. Creating an office space without a reception, that is still welcoming and representative of the organisation, creates a holistic experience that many businesses are still struggling to tap-into,” says Daniel Johnson, Sales Director Southern Region at Arq Group.

The machine learning technology evolves after every customer contact – remembering the interaction, requests and requirements so that the individual has an easy and smooth experience the next time.

According to Mr Johnson, implementing this type of technology enables businesses to deliver innovative experiences that their competitors may not yet be offering, while maximising employee value.

“The receptionless office enables businesses to free up their human resources to handle more complex tasks while still giving customers a consistently positive experience at every office touchpoint. It’s not about replacing staff, it’s about freeing them up to add value to other parts of the business,” continues Mr Johnson.

Businesses in the retail, tourism and travel, HR and resources industries are most likely to benefit immediately from the virtual concierge.

Arq Group itself is using the virtual concierge across it’s three office locations in Sydney, Melbourne, Brisbane.

“We know the importance of a positive brand experience and it made total sense for us to deploy it and see the next-gen in customer experience come to life across our own offices,” concludes Mr Johnson.

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Analytics Announcements Data

Arq Group accelerates data capability as it welcomes Informatica to its partner portfolio

Arq Group accelerates data capability as it welcomes Informatica to its partner portfolio

Dean Didan

Dean Didan

Arq Group accelerates data capability as it welcomes Informatica to its partner portfolio

Arq Group has partnered with enterprise cloud data management provider, Informatica, to expand its data capabilities and empower customers to make smarter and more informed data-driven decisions

Arq Group

The partnership with Informatica, which is a leader in 5 of Gartner’s Magic Quadrants, will provide a platform for Arq Group to elevate its current suite of data and analytics solutions and enable customers to improve decision making and respond rapidly to business changes.  

Transformation is at the fingertips of organisations that can harness their data. We’re thrilled that our partnership with Informatica will enable our customers to maximise their business insights and leverage it to apply meaningful and actionable outcomes,” says Cameron Boog, Executive Director of Digital Technologies.  

Arq Group customers will benefit from the latest developments in data technology, led by Informatica’s eight R&D hubs around the world. Meanwhile, the partnership will also support the professional development of Arq Group employees, who will receive exclusive access to training, sales, and marketing resources.  

The partnership with Informatica is one of a handful of strategic partnerships Arq Group is committed to bringing its customers. Informatica will join the ranks of Google, AWS, IBM, Adobe, Snowflake and Salesforce, who all partner with Arq Group to deliver best-in-class technology products and services to customers across Australia.  

By joining forces with Informatica, not only can will we build on the strength of our current data and analytics offering for our clients, but we can accelerate the business potential for customers across Australia,” adds Mr Boog.   

As we continue to grow our partner ecosystem, we are excited to welcome one of the top AWS data and AI partners, Arq Group, to the informatica family,” says Nick Smith, Managing Director, informatica.

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Meet Hadley, Evelyn and Nathan

Grad Profiles Hadley Dixon “I’ve been passionate about programming for years, so it only made sense to pursue software development and study