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Georgia Swanson, ARQ’s Director of Customer and Marketing, leads with a customer centric approach and aims to inspire the next generation of techies

Georgia Swanson, ARQ’s Director of Customer and Marketing, leads with a customer centric approach and aims to inspire the next generation of techies

Georgia joined ARQ Group earlier in 2021 in the newly created role of Director of Customer and Marketing. We sat down to learn what led her to ARQ, what she hopes to achieve in this role, and what inspires her.

What’s been your experience prior to joining ARQ?

Prior to ARQ Group, I was at Optus for six years in a range of capacities, most recently leading the Product Execution team, a new stream within the business.

My experience is broad and spans across marketing, sales, go-to-market, product management and strategy/execution. My diverse and all-round skillset enabled the development of an inherent understanding of the impacts of my decisions and the ability of devising out of the box solutions to complex challenges.

How did your past work experience set you up for your role of Customer Director at ARQ?

My success in previous roles was always linked to a level of customer focus and prioritisation. The understanding of their needs to determine the right solution and analysing behavioural trends to inform the business strategy.

ARQ’s customers are at the centre of everything we do, so this ethos aligns perfectly with my own approach.  

What do you hope to achieve in this role?

Beyond my customer-facing work, I’m passionate about seeing increased female representation in the tech industry, particularly in leadership. Today in Australia, women only fill 28% of tech jobs – and whilst we’re seeing promising changes to these numbers – I see it as my responsibility to be an influential role model for other women and to encourage the next generation of leaders. My key focus over the next 6 months is to deliver a dedicated mentorship and advice program.

It’s important to me to be involved in leading positive change. I’ve personally had poor experiences in my past, and I’m passionate about ensuring those same experiences aren’t had by others. I’m proud to work for a company that prioritises the focus on our people.

What does ARQ’s value pillar of ‘innovation’ mean to you?

The way I see it, innovation at ARQ is two-fold. For our customers, it’s about leveraging new technologies to gain competitive differentiation, plus enabling opportunities and driving positive customer experiences.

For our teams, innovation is part of our DNA. We have an entire team at ARQ dedicated to this space. Yet we don’t innovate for the sake of it. It boils down to having a strong, insatiable sense of curiosity, encouraging diverse thinking within our teams, and ultimately having the courage to try new ideas and solutions others haven’t before.

What are the top trends you anticipate we’ll be seeing in the tech industry in the next 10 years?

Beyond the ongoing digital uptake and transformation we’ve seen recently, largely because of COVID and the digital blind spots it exposed for many companies; I think we’ll see a stronger focus on artificial intelligence and machine learning.

Adoption of these technologies will be gradual, however we’ve already witnessed an upwards trajectory in the last year as organisations look to digitise processes to improve efficiency amongst other benefits.

ARQ Group has recently launched a document digitiser built on Amazon Web Services which uses Amazon Textract. It’s a machine learning service that automatically extracts text, handwriting and data from scanned documents to provide highly accurate, digitised copies that require no manual review. The Document Digitiser is just the beginning of the use of machine learning across multiple industries on the journey to digital transformation, and I’m really excited to be a part of a company leading the charge in this space.

Finally, what would be your advice to the next generation of leaders?

Be authentic, be vulnerable and lead with empathy.

I’ve had great leaders and I’ve had not-so-great leaders, and it showed me how important it is to lead by example. The experience has helped shape the leader I am today.

Build a network of people who inspire you. It doesn’t have to be someone more senior, leadership is evident at all levels and anyone can be a leader. Don’t be afraid to be vulnerable, whether it be as simple as owning a mistake, or voicing your opinion. You don’t need to have all the answers, all the time, no one does. Your attitude and the strength of your relationships will set you apart.

If Georgia’s career trajectory has inspired you to start a career journey in technology, visit www.arq.group/job-search/ to find out more!

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Community

ARQ Collabs with Queensland Youth Orchestra and Active Eight

ARQ Collabs with Queensland Youth Orchestra and Active Eight

Values with volume create sound.

Amplify that sound with collaboration, and you have an ensemble of meaningful impact.

An impact where creativity meets inclusivity.

And that’s exactly what ARQ’s Producers Tim Kuusik and Hannah Pearce did for the Queensland Youth Orchestra (QYO).

Combining the artistic excellence of Queensland Youth Orchestra with the dance talent of Active Eight and the digital expertise of ARQ Group in a collaboration of The Swan by Saint Saens.

An opportunity for giving back to the local community by supporting the magical performance of the Active Eight performance troupe, showcasing the diverse talents of the children dancing to the Queensland Youth Orchestra’s rendition of The Swan.

SMARTER TOGETHER

ARQ provided storyboarding, videography support, content logistics and productions in collaboration with the Queensland Youth Orchestra and the Active Eight performance troupe.

“Traditionally our digital and design experience is seen in government and enterprise solutions, so this was a welcomed opportunity to make meaningful impact to a community cause we love.”
– Tim Kuusik, Producer, ARQ Group.

YOUTH SUPPORTING THE YOUNG

Queensland Youth Orchestra nurtures and inspires a diverse community of talented young musicians from 7 to 25 years of age.

“Young musicians in the desire for perfection – practicing hours a day – are sometimes unaware of the extraordinary impact their musical talents have upon on others. I’m hoping this collaboration helps them discover what a difference their musical ability makes.”

– Simon Hewett, Director of Music for the Queensland Youth Orchestra.

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People & Purpose

Luke Melonas couldn’t be more excited about helping digitally transform his clients

Luke Melonas couldn’t be more excited about helping digitally transform his clients

Luke Melonas joined Arq two months ago as a Business Development Manager, bringing with him over 15 years of industry experience developing growth strategies, managing customer relationships and helping his customers solve their biggest problems with the use of technology.

In this interview Luke tells us why he chose Arq, discusses exciting projects he’s currently working on and what he hopes to achieve in his new role.

What appealed to you most about Arq when you were looking for a change in your career?

I feel like everyone says this, but for me it really was all about the organisation’s culture and everything being human centric. I was excited what this meant – not only personally for me and the teams I work with – but also how the internal culture would translate to a positive customer experience.

No matter your role in Arq, or who you deal with as a customer of ours, you’ll always interact with people who are passionate. We avoid buzz words and industry jargon when we can help it – and instead – focus on building trusted relationships with clients by focusing on the business problem that matters most and solutions that make a difference in people’s lives.

For my role specifically, I was confident Arq would provide opportunities to play a crucial role in business transformation projects, which is an area that really interests me. Throughout my career I’ve seen many talk about “digital transformation”, however when it comes down to it, the true focus is on traditional ICT. 

For Arq, it’s all about aligning to our customers’ business objectives, making positive change and applying the cutting edge advancements available in digital, data analytics and cloud. Most importantly having an organisation behind you that can deliver on the transformational projects.

What do you hope to achieve as Business Development Manager?

I’m based on Queensland, so naturally my focus is on our customers and offerings in the Sunshine State!

My short-term focus is all about re-educating our long-running customers (along with my personal network) on who Arq is, and what we can do for them. 

In just a few years Arq has gone through some exciting and significant changes that will positively impact our customers. I want to ensure everyone knows who Arq is, deeply understands what we do, where we’re going as an organisation and what that means for how we can service our customers. 

I thoroughly believe my name is my brand. I want the people I work with knowing I have their best interest at heart.

Longer term, I hope to emulate the long-term partnerships I see with Arq and their largest and most well-known clients with my own clients and professional contacts that may not (yet) be a customer of Arq’s today. 

To me one of the indicators that I’ve made the right call in moving to Arq Group is the many examples of client partnerships spanning longer than 10 years. 

During these years the partnerships have evolved and Arq has continued to solve some of their toughest business challenges. I’ve always operated with a longer-term mindset underpinned by the value I personally bring to the relationship to deliver the best of the organisation I work for.

What’s an interesting project you’ve worked on since starting at Arq?

We’re working with a customer currently to develop a mobile experience where today only an online portal for their large member base exists. The brief was to create an engaging mobile experience for a cohort that has traditionally only accessed or engaged with the existing desktop tech, once or twice a year. Quite a significant and exciting challenge!

Our vision was to create an engaging and intuitive mobile experience that encourages members to interact with this new technology daily, as they would their banking apps for example. By introducing features like chat bots, automation, and self-service options, will give the user a sense of empowerment and ownership over their member profile, when in the past they felt completely disengaged and disinterested. We focussed on avoiding what we call “blockers” or unnecessary gadgets and widgets that ultimately interfere with experience and functionality of these kinds of apps.

This project is a great example of Arq’s point of difference in the market, deliver value and benefits to customers, versus only delivering on what an organisation thinks is needed. In this process it’s crucial to understand historic and organisational data to provide meaningful solutions and pre-empt user needs and we’ve done just that in this case.

Working with customers like this, as a strong and unified team always reminds me what an amazing and exciting time it is to work in tech, where everyone can be a player.

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Shriman Kalyan on the Value of ARQ’s Design-Led Thinking

Shriman Kalyan on the Value of ARQ’s Design-Led Thinking

Shriman Kalyan is Director, Digital Experience at ARQ. In this role he has been championing a strong customer-centric approach which has delivered outstanding results for clients.

In this interview he talks about the importance of a design-led approach, some of the use cases and changes that he expects to see in the near future.

Can you tell us what the primary focus of your role is?

I provide design advisory for clients and build and maintain relationships with them throughout projects. I work closely with our design team to make sure it is enabled and empowered to deliver the best results.

At ARQ we are constantly building up our internal capability to ensure what we are offering is cutting edge in the market.

Can you tell us about your experience prior to ARQ?

I worked at different global consulting firms prior to joining Outware, from where I then moved to ARQ. Through these jobs I was able to really hone my skills and understand the direction I wanted to take my career.

I worked as an analyst for a European telecom major and that’s what first gave me an eye for a customer’s point of view. This then developed into an interest in the UX stream which I pursued after completing my MBA.

At Outware I led the UX definition for a multitude of projects across mobile applications such as wearables, phones and tablets. This was at a time when a number of major brands were entering this space and we were able to support them in doing so.

How important is design in ARQ’s digital offering?

It’s incredibly important. At ARQ we prioritise design-led thinking. We’re not just looking at the engineering solution, but rather what’s the holistic product solution from an experience point of view as well.

It’s good to see that our clients are increasingly seeing the need for a more design-led approach to transformation and this is actually something being demanded by users as they come to understand what technology is capable of offering.

While design has traditionally been seen as a sub-component of applications, we have successfully moved towards design-led thinking in everything we do.

 

Can you provide some examples?

We developed an app for a superannuation fund and took an entirely member-centric approach when we did so. Through the app we were able to double active engagement compared to the existing website. Superannuation usually has low engagement because it’s not something people usually think about. But the work we did just went to show that when you put the effort into understanding what users want we are able to offer a much stronger product.

We talked to members as part of our research in designing the app and we took a life-stage approach and identified the key pieces of information they would need at different stages and ensure they were easily accessible through the app. The other approach we took was what we called smart nudges. This was more the behavioural aspect with the underlying factor being financial wellbeing. This was about giving the member hints or suggestions based on what they need and we were able to represent this more visually on the landing page.

Another example was an app developed for the online delivery workforce of a large retailer. The app was not mandated for drivers and they could have used their previous systems which were still in place.

However, we were delighted to see that there was almost a 100% adoption rate nationally. We had actual drivers and supervisors sitting in our workshops when we developed the app. That’s what we mean by human-centricity or user-centricity. It’s not just about conducting workshops and taking out one insight from it. But rather it’s about co-designing the product with the end user.

The introduction of the app led to a time reduction of upwards of 40% for the drivers. You can easily extrapolate the amount of savings it brought to the business. And it was a really positive influence on the users who recognised that we were designing for them and not just the business.

As designers we are the bridge between the business and the user.

What do you anticipate being some of the changes we are likely to see in the UX space over the next five years?

As a design community we have become really good at creating seamless, intuitive experiences that are repeatable. I think what lies ahead is an effort at really pushing the limits to offer really smart and intelligent experiences for users.

I think that there needs to be a good degree of synchronisation between what designers can imagine vs what the technology can actually deliver. Given the recent maturity in AI, I think it’s just a matter of investment in the right direction.

The question we need to ask is how are we able to provide multiple moments of joy across digital touch points? To do this we need to deliver both intelligent and imaginative experiences.

This is nothing less than what the user deserves.

Design & digital leader with extensive global experience in designing consumer and enterprise products impacting millions of users. Shipped seamless and disruptive experiences for brands such as ANZ, ASDA, Best Buy, Cabfare, Citi, Coles, Cricket Australia, CSIRO, Department of Home Affairs, First State Super, Google, McGraw, Starwood, Transport for NSW, SITA, Smartgroup and Woolworths.

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Meet Sandy Thondilege: Senior Delivery Lead

Meet Sandy Thondilege: Senior Delivery Lead

Sandy Thondilege is one of the newest members of the ARQ team, having joined as a Senior Delivery Lead in May.

We sat down with Sandy to learn more about her experience in the sector, what most appealed to her about ARQ, and where she thinks the industry is heading. 

What’s your experience prior to ARQ? 

I’ve been passionate about tech from the get-go. From my experience in coding and mobile app development, I’ve always loved problem solving and I think the tech industry perfectly complements and encourages my curiosity and desire to find the answers.

I spent 10 years as a project manager across a number of different domains. This was mainly in consultancy firms focusing on digital solutions. 

I previously worked at Outware (now part of ARQ Group) in a role where I harnessed my skills in a scaled agile set up. I worked on impactful projects and I’m really looking forward to taking this to the next level now that I have returned to ARQ.

What do you hope to achieve in this role? 

I’m excited to be part of such an innovative and creative team, and I know I’m going to learn so much from them and their different insights, perspectives and experiences. 

The culture at ARQ and the overall energy of the place is great, and I’m passionate about contributing to this and growing it even further.

Digital delivery has always been a real passion of mine and I’m looking forward to getting back into it and applying my project management skills to ensure both my team and our customers get the best experience possible, as we work through some of the complex large-scale projects that are coming in.

Can you tell us about one of the first projects that you have been working on?

A project for the Red Cross which is a redevelopment of their blood donation website. It’s an exciting piece because it’s an impactful project to be involved in, and we can make a difference by improving the end user experience.

ARQ’s mission is to make a positive impact. What does impact mean to you? 

For me, it’s really simple: it’s all about having empathy and a genuine understanding of the user we’re building for and the problems they’re asking us to help solve. 

Creating a bespoke framework for our customers, one that means the team can hear first-hand feedback and insights is crucial, and it also helps embed the customer into the team rather than feeling separate from it. 

There’s little point in coming up with an awesome and highly innovative solution or idea if – in reality – our customer can’t implement or maintain it. Having a cohesive and high-functioning team is key to delivering this and that’s why I enjoy working in such set ups.

If you looked into a crystal ball, what does the industry look like and what advances do you anticipate have been made? 

I think how we apply technology to better understand and mitigate societal problems and crises will be a focus in coming years. 

The pandemic proved how important technology’s role in the face of crisis. 

I am excited about the learnings we take from this and how we apply those in the future.

 

When Sandy’s not managing projects, she turns to baking to destress, and escape rooms to elevate her heart rate.

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Meet David Sharpe, Associate Director of Managed Services

Meet David Sharpe, Associate Director of Managed Services

David recently joined ARQ Group as Associate Director of Managed Services, bringing with him a wealth of AWS and Azure Managed Service expertise.  

We spoke to him about his key priorities in his new role.

In your view, what sets ARQ Group apart from its competitors?

ARQ is well known for its exceptional work in digital and data; something that really attracted me to the business.

It weaves design through its offering and focuses on making a lasting, positive impact on its people, clients and society. An example is the Fires Near Me application that was developed in collaboration with the NSW Rural Fire Service (RFS) – a project that literally helped save lives.

It’s an extremely impressive app which has an entirely cloud-native architecture. Meaning, it provided value to the client by being:

  • Cost-effective
  • Scalable
  • Resilient

ARQ’s design focus encompassed front and back-end development – the heart of where the differentiating work happens.

What are your immediate goals in this new role and where do you see the opportunities in this space?

Evolving cloud services for digital and data. I believe that’s where we can move the needle in high impact outcomes. A critical part of our strategy is continuing to ask ourselves how we maintain that high impact work every day, of every month.

New services in digital and data will require a more flexible approach from ARQ, both in terms of our style of engagement and client agreements.  If we get this right, we’ll solidify our position with our clients as a highly valued long-term partner in cloud.

What is the value that external consultants can bring, versus a sole reliance on in-house teams?

I am a big advocate of the concept of co-piloting within a Managed Services engagement.  By co-piloting I mean finding the sweet spot between in-sourcing and outsourcing. It’s where you have an operations function that is composed of both ARQ and client team members, but acts entirely under the client’s direction, with the teams working towards common goals, rather than defined outputs in a contract.  In essence we’re providing our experience as a service. I see co-piloting as the next evolution of Managed Services and ARQ is going to lead the industry in championing for this change.

Another key point to make in support of co-piloting, particularly in today’s tech employment market, is that a tech company like ARQ has access to the talent that can jump onto projects quickly and deliver services very efficiently. This allows teams to flex up and flex down as needed which isn’t something that is possible with solely in-house teams.

What do you think is holding businesses back from adopting cloud and what’s your message for them?

The size of the challenge is probably something that holds people back.

In the case of the work we do in cloud adoption, we have deep experience in migration and the subsequent run of the environment post-migration. The run can be the more complex component as you are shifting mindsets, processes, workloads and forming new partnerships all at once.

Businesses that have taken that leap to cloud and continue to innovate have realised that as you apply automation, further transform legacy workloads and drive cultural change within the business, everything becomes a lot more efficient.  Conversely, organisations that do not continue to innovate on cloud can end up paying more and, in some cases, choose to go backwards and repatriate workloads.  This is where selecting the right partner is critical.

Though the partner eco-system is at the point where there is an expertise constraint globally, the depth and maturity in Australia and New Zealand is world-leading and can facilitate a smooth journey to cloud.

We are fortunate that expertise and experience is not a barrier in Australia and New Zealand. Businesses need to do their research and identify the right partner to give them the confidence to take on the cost of action.

The eventual return on investment is worth it, and that’s something we constantly seek to provide our clients at ARQ.

David Sharpe started as an operations engineer with a seemingly unending number of break-fix events at a Managed Service provider. Later moving into a leading consultancy, advising business on service management, operating models and technology strategies. David brings operational and consulting expertise to ARQ, creating the best in breed Managed Service team in Australia. David believes in the simplification of cloud, affording his customers measurable competitive edge.

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Grad Profile People & Purpose

An Engineer, Game Designer and Digital Advertiser

Grad Profiles

An Engineer, Game Designer and Digital Advertiser

Nandy Rodrigo

“Before joining Arq, I had worked in different jobs in engineering (which I soon lost interest in!) and facilities management. I got to the point where I felt like I’d learnt everything I could in those fields and was incredibly motivated and excited to pursue software engineering...once again.

Arq’s grad program didn’t put an emphasis on needing to be fresh out of high school, or have years of experience in the data, tech and AI fields, so I knew straight away it was the program for me. This really appealed to me and highlighted a ‘second chance’ of sorts, to find a job I was genuinely passionate about, and to connect with like-minded peers I enjoyed working with. Arq has provided a supportive and encouraging environment for me to learn and evolve my skills, and I’ve loved working closely with my mentor to discuss ideas I have and areas I want to learn more about. My tip to anyone who is studying or is already in the workforce is that you don’t need to feel tied to your choices or where you are right now. If you look in the right places, there’s always opportunities to change gear and explore completely new fields.”

Emily Miniken

“When studying digital advertising at Swinburne, it dawned on me one day that the skills I was learning might take me to a role that might not even exist yet! I thought, the industry moves so fast, who knows what the landscape will look like after graduation, let alone what jobs will have been created by then. This was so exciting to me, to be part of an industry at the forefront of change.

I joined Arq for the chance to work with some of the most creative and innovative professionals in the country. Thanks to the opportunities this program has already provided, I’ve grown my professional network within the Arq team and beyond. My passion is still very much digital advertising, and I’ve been working closely with my peers and mentor to increasingly recognise different patterns in data and apply these insights to improve digital ad content.

My dream job is one where I can apply creative problem-solving skills to solve challenges for customers and to have a portfolio of projects that make a meaningful and positive impact on the world.”

Jessica Turner

“This might sound strange, but I was always drawn to computers on one hand and art on the other. Not a typical combination, I know! All throughout school I loved designing basic websites, playing around with games, and creating little animations in my spare time. After completing my degree in Bachelor of Design (Games) and Computer Science, I knew I had the skills to follow a career in app development for web and mobile.

I loved how Arq talked about the company values, its proud history and exciting future, as it works to make positive impacts for the people who matter most. I knew this would be perfect for me, and at the same time I’d get to learn about design, tech and consulting skills from some of the best minds in Australia. That’s my tip to anyone looking for jobs or placements after university. There might be plenty of companies that offer opportunities and exposure, but I think it’s crucial that this is always underpinned by a strong culture and good people.”

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Meet Hadley, Evelyn and Nathan

Grad Profiles Hadley Dixon “I’ve been passionate about programming for years, so it only made sense to pursue software development and study

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Grad Profile People & Purpose

Meet Hadley, Evelyn and Nathan

Grad Profiles

Meet Hadley, Evelyn and Nathan

Hadley Dixon

“I’ve been passionate about programming for years, so it only made sense to pursue software development and study a Bachelor of IT at Swinburne University of Technology. After my degree I was confident I had the technical skills to work in the industry, but what excited and stood out to me about Arq’s grad program was its focus on developing our ‘soft skills’.

As graduates in a client facing role, our ability to consult and build trusted relationships with customers is equally as important as the hard skills we bring to the table. Since starting at Arq, I’ve learnt so much from the team and every day has brought with it new opportunities and experiences. I feel a great sense of pride in the work I have produced so far and am focused on continually developing my skills and building out my portfolio.”

Evelyn Mieu

“I wasn’t the kind of person who knew what I wanted to do from a really young age, or was a massive techy during high school. My path to Arq has been a bit less linear and I’ve learnt so much along the way!
I studied a huge breadth of subjects at uni, including writing, film production, visual and audio editing, graphic design, advertising and social media marketing. These might not sound like they’re directly related to tech, but I developed heaps of transferrable skills which have set me up for success at Arq.

At uni I found myself starting to apply a tech lens to lots of the work I was doing and imagining possible digital solutions to problems. This is when I started looking in to Arq’s grad program. I really loved the format of the program which includes an intensive bootcamp, buddy-style mentorship, and thorough on-the-job training.

Even though I’ve still got plenty to learn, I can already see the positive difference my work is making for the team and for our clients. It’s a pretty great feeling!”

Nathan Rhodes

“I considered working as consultant when I was still at uni, with a keen interest in applying these skills in the tech and development sector. Arq stood out to me for having a great and people-centric culture that put its customers and staff before all else.

In a few short months I’ve worked closely with different teams to develop my communication skills and am now confident presenting incredibly complex and nuanced ideas in a clear and compelling way. Looking forward, I want to work on my design and creative skills and apply these to different areas of my work.”

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Grad Profiles Hadley Dixon “I’ve been passionate about programming for years, so it only made sense to pursue software development and study

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Grad Profile People & Purpose

From Masters in Architecture to Tech

Grad Profile: James Goh

From Masters in Architecture to Tech

Meet James Goh, one of the newest additions to ARQ’s growing team! James joined ARQ earlier this year through the Melbourne graduate program and is now Associate Consultant.

A qualified architect who continued graphic design on the side, James has always been super creative, but couldn’t decide which career path would allow him to tap into his creative energy and grow his skills.

Learn why James chose ARQ and his aspirations for the grad program.

What did you think you were going to do, or be, when you finished high school?
How has that changed to where you are now?

I’ve always been a really creative thinker, but when I finished school I couldn’t decide between architecture, game design or graphic design.

In the end I went on to study a Bachelors (and eventually a Masters!) in architecture at the University of Melbourne. I loved the courses and got a lot out of it, and the whole time I also satisfied my creative side by developing my graphic design skills in the background. I read books, attended lectures and had a few passion projects all on the go at once.

It didn’t take long for me to realise that this was where I wanted to be and that I had found my true passion in all things design.

What made you apply for and choose ARQ as your next career move?

Working at a company like ARQ felt like it was always inevitable for someone like me. I focussed on always challenging myself in new and creative ways and I am keen to tap into different ways of thinking and approaching problems. I’m currently obsessed with digital design, specifically human centred design. ARQ seemed like the best place to work on a huge variety of things and come together with like-minded people to make a positive change for ARQ’s customers.

What are the top three things you wish to achieve in 2021, and how can ARQ support you along the way?

  1. It’s vague, but I can’t wait to build something exciting and see it come to life. I can’t wait for the moment I can say “we’ve done this really cool thing and I helped bring it together.”
  2. Amp up my UI and UX design skills. I feel like these are art forms and I can’t wait to learn as much as possible from some of the greats at ARQ.
  3. I’m keen to find a mentor at ARQ who I can talk to and learn from during my time here.

I already know ARQ’s commitment to supporting me and the other grads, and that we’ll have opportunities explore fields and aspects of the business beyond what our core interest is. I think this variety and exposure is the only way to evolve not only our tech skills but also our ability to be strong and trusted consultants.

What’s your dream job?

Definitely to manage my own internal design team and be known for creating some amazing digital products.

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Grad Profiles Hadley Dixon “I’ve been passionate about programming for years, so it only made sense to pursue software development and study

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Meet the Sports Enthusiast Who Turned to Tech

Grad Profile: Ebony James-McGrath

Meet the Sports Enthusiast Who Turned to Tech

Introducing Ebony James-McGrath, an Associate Consultant and one of the first 10 selected for Melbourne’s ARQ graduate program.

But being first is all too familiar for Ebony, a sports enthusiast who at one time considered a career in sports management. Plans soon pivoted when Ebony learned of the opportunity to work in the tech industry.

Learn why Ebony chose ARQ and her personal aspirations for the grad program.

What made you apply for and choose ARQ as your next career move?

I knew ARQ was making a huge investment in their graduate recruits to make them the best consultants they can be by providing training, opportunities and resources. I really enjoy learning and saw it as the ideal opportunity for me.

I thought the 10-week bootcamp was a great approach to the program, easing us in before launching into the “real world” of ARQ. It turned out to be a great opportunity to grow, get to know my peers, and to be involved and exposed to different areas of the business.

Name 3 things that you have learnt at school or past jobs that will be useful during your time with ARQ?

  1. I firmly believe that “to assume is to…”, you know the rest!
    I never assume anything. In my mind, not knowing isn’t a bad thing. Asking questions is so important, even if you think you sound silly, you never know how many people in a room had the exact same question and were just too afraid to ask.

  2. I’ve avoided working in silos whenever possible. It might sound cliché, but collaboration and teamwork is so powerful and helps produce really unique work that genuinely meets customer needs. Where possible, it’s great to reach out to your peers and managers to ask for their insight and get them involved.

  3. Finally, I’ve learnt the importance of building strong and trusted relationships with everyone. You never know what you’ll learn or what opportunities might come your way!

What’s your dream job?

The ultimate dream would be on the business/client facing side of tech. Whether that be as a connector between business and technology, account management, or being involved in the initial design meetings to understand the brief and requirements to prototype the solution. I enjoy working with others, so being able to blend my skills to provide great customer experience would be great too!

 

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Meet Hadley, Evelyn and Nathan

Grad Profiles Hadley Dixon “I’ve been passionate about programming for years, so it only made sense to pursue software development and study