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Announcements Digital Virtual Reality

Arq Group powers personalisation for businesses across Australia with launch of virtual concierge

Arq Group powers personalisation for businesses across Australia with launch of virtual concierge

Mark Addy

Mark Addy

Arq Group powers personalisation for businesses across Australia with launch of virtual concierge

Arq Group, a leading Australian digital solutions provider, is transforming the modern office with the introduction of the virtual concierge. Designed to give Australian businesses the opportunity to deliver the ultimate personalised experience, the digital receptionist utilises both artificial intelligence and machine learning to deliver the next generation of customer experience.

Offering conversational and contextual assistance through touch free interaction, customers can approach and talk to the digital receptionist to notify staff of arrival, order their favourite coffee and even complete on-site safety inductions if relevant. The bespoke product can be designed specifically to match the tone, style and image of the brand across their multiple office sites and check-in points.

“Seamless touchpoints that look and feel the same no matter where you engage with a brand are hard to come by. Creating an office space without a reception, that is still welcoming and representative of the organisation, creates a holistic experience that many businesses are still struggling to tap-into,” says Daniel Johnson, Sales Director Southern Region at Arq Group.

The machine learning technology evolves after every customer contact – remembering the interaction, requests and requirements so that the individual has an easy and smooth experience the next time.

According to Mr Johnson, implementing this type of technology enables businesses to deliver innovative experiences that their competitors may not yet be offering, while maximising employee value.

“The receptionless office enables businesses to free up their human resources to handle more complex tasks while still giving customers a consistently positive experience at every office touchpoint. It’s not about replacing staff, it’s about freeing them up to add value to other parts of the business,” continues Mr Johnson.

Businesses in the retail, tourism and travel, HR and resources industries are most likely to benefit immediately from the virtual concierge.

Arq Group itself is using the virtual concierge across it’s three office locations in Sydney, Melbourne, Brisbane.

“We know the importance of a positive brand experience and it made total sense for us to deploy it and see the next-gen in customer experience come to life across our own offices,” concludes Mr Johnson.

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Analytics Announcements Data

Arq Group accelerates data capability as it welcomes Informatica to its partner portfolio

Arq Group accelerates data capability as it welcomes Informatica to its partner portfolio

Mark Addy

Mark Addy

Arq Group accelerates data capability as it welcomes Informatica to its partner portfolio

Arq Group has partnered with enterprise cloud data management provider, Informatica, to expand its data capabilities and empower customers to make smarter and more informed data-driven decisions

The partnership with Informatica, which is a leader in 5 of Gartner’s Magic Quadrants, will provide a platform for Arq Group to elevate its current suite of data and analytics solutions and enable customers to improve decision making and respond rapidly to business changes.  

Transformation is at the fingertips of organisations that can harness their data. We’re thrilled that our partnership with Informatica will enable our customers to maximise their business insights and leverage it to apply meaningful and actionable outcomes,” says Cameron Boog, Executive Director of Digital Technologies.  

Arq Group customers will benefit from the latest developments in data technology, led by Informatica’s eight R&D hubs around the world. Meanwhile, the partnership will also support the professional development of Arq Group employees, who will receive exclusive access to training, sales, and marketing resources.  

The partnership with Informatica is one of a handful of strategic partnerships Arq Group is committed to bringing its customers. Informatica will join the ranks of Google, AWS, IBM, Adobe, Snowflake and Salesforce, who all partner with Arq Group to deliver best-in-class technology products and services to customers across Australia.  

By joining forces with Informatica, not only can will we build on the strength of our current data and analytics offering for our clients, but we can accelerate the business potential for customers across Australia,” adds Mr Boog.   

As we continue to grow our partner ecosystem, we are excited to welcome one of the top AWS data and AI partners, Arq Group, to the informatica family,” says Nick Smith, Managing Director, informatica.

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Digital Events Hackathon Innovation

Arq’s ‘Netflix for careers’ solution voted people’s choice

Arq’s ‘Netflix for careers’ solution voted people’s choice

Arq

Arq

Arq wrote this

Arq’s ‘Netflix for careers’ solution voted people’s choice

Arq’s passion for customer-centricity and personalisation were channelled to create a prototype to help people transitioning to a new career at a recent hackathon. And we were thrilled when the prototype, featuring emerging technologies, got the thumbs up from our peers.

Arq’s ‘Launchpad for your career’ prototype takes advantage of data-driven design and emerging technologies like artificial intelligence and machine learning, to personalise content and tailor information unique to each user’s career journey. It learns as the user browses, optimises the user’s activity and surfaces the most relevant content in real-time. It’s similar to the way Netflix uses technology to learn what your favourite TV show or movie genre is.

Arq was one of nine teams invited to participate in a hackathon organised by the National Careers Institute (NCI) in Sydney recently with the aim of creating a digital platform to help guide every day Aussies on their future career path. Whether they’re school leavers, people transitioning into the workforce or a new career, the digital platform would serve as the source of truth for people looking for practical career advice.

Innovation and Project Lead, Oliver Maruda, said the team was excited about the prototype being voted people’s choice by the other hackathon participants.

“We are grateful to the NCI for giving us the opportunity to participate in this event. Seeing how our competitors solve challenges was a great experience. It kept us sharp. Given the calibre of experts in design thinking in the room, the fact our solution was voted people’s choice was humbling. Our entire team are super proud of our efforts.” said Oliver.

“We channelled our passion for customers and personalisation into the prototype. We were adamant that the solution had to be easy for people to use. Whether it’s a 60-year-old worker transitioning from retail into a new job in tourism, a Generation Z considering university or a vocational course, or a student wanting to navigate internships– the technology needs to work for them and be personalised to their unique journey.”

Congratulations and #Kudos to the team, Oliver Maruda (Team Lead), Nick Williams (Product Owner), Nam Dang (Senior UI/UX Designers), Alex Fracazo (Senior UI/UX Designers), Francois Hensley (Solution Architect) and Mahmudul Alam (Solution Architect).

Arq is looking forward to participating in future industry innovation hackathons.

 

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Analytics Data Events

Workshops unlock the power of data and analytics

Workshops unlock the power of data and analytics

Mark Addy

Mark Addy

Workshops unlock the power of data and analytics

Maryna Tyshchenko knew that the world of data and analytics had the potential to unlock new opportunities and progress her career. So, when the opportunity came along to delve deeper and learn new skills, the Sydney-based Human Resources Assistant jumped at the chance. She signed up for several workshops and events co-hosted by Arq Group and She Loves Data, and since then she hasn’t looked back.

Arq Group and She Loves Data unlock the power of data and analytics

When Arq teamed up with She Loves Data in 2019, we had no idea that the partnership would prove so successful. As a Work180 endorsed employer for women, Arq’s mission is to create partnerships that help drive our commitment to gender equity in the workplace.

Throughout 2019, more than 1,000 women attended the workshops, networking events and coaching sessions that helped debunk myths, challenge stereotypes and unveil the powerful nature of data.

The Introduction to Data Analytics Workshop introduced participants to the logical thinking behind data and analytics and business intelligence, while the other highly successful She Loves Data workshops, such as Tableu Data Storytelling, illustrated how data can be used to tell a compelling story and guide decision-making. In other words, data shouldn’t be feared but revered!

“Our hope was to inspire a new generation of women to pursue careers in data, a traditionally male-dominated area. We were proud to support a tribe of close to 1,000 women as they navigated the fascinating world of tech. Our workshops and meet-ups were dynamic forums where data novices of all generations could learn new skills,” said Arq’s Diversity & Inclusion Manager, Samantha Trewick.

Throughout 2019 Maryna participated in the She Loves Data Tableau Data Storytelling, Introduction to Data Analytics, Introduction to Python Programming for Data workshops and mingled with like-minded women at the Data is the New Black meetup event.

“What I loved about the She Loves Data workshops was that women with all levels of experience were welcomed. It didn’t matter if you were new to the data world or you were a professional data analyst, everyone could find useful information, make new professional connections and meet fabulous and inspiring people from data and other fields.

“One of my favourite events was the Tableau Data Storytelling workshop with the amazing Cynthia Halim hosted by Arq Group. I learned a lot about data, become more confident in my ability to use technology and data analytics tools/programming languages such as Tableau, SQL, Python and I started to think critically.

“I believe that the knowledge what I gained with ‘She Loves Data’ will help me to progress my career to HR Analytics in the future,” Maryna said.

It wasn’t all about the hard data. To round out their skills, three workshops, held in collaboration with Tableau and Yellowfin, focused on developing participants’ presentation skills, critical thinking, communication skills and personal brand.

As a proud WGEA pay equity ambassador, Arq is passionate about supporting and encouraging women and we’re committed to closing the gender pay gap.

 

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Announcements Cloud Events Professional Services

AWS Innovation Partner Of The Year 2018

AWS Innovation Partner Of The Year 2018

Mark Addy

Mark Addy

AWS Innovation Partner Of The Year 2018

This award is also a culmination of our rich history with AWS beginning with being an AWS Foundation Partner in 2012.

How we have evolved

We deliver greater value for our customers. We do this through insight, partnership and creative thinking. AWS have recognised how our innovation services are unleashing new possibilities for our clients. Examples of work that were recognised by AWS included Polli, ConvoNet, Parcelbot and DeepAds.

As quoted by Peter Wright our Managing Director of Enterprise Solutions –  “By working closely with AWS we can rapidly develop and test new concepts which enables our customers an early to market advantage.”

We are looking forward to an even brighter future with AWS’s further involvement.

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Announcements Cloud

Cloud Services Partner of the Year

Cloud Services Partner of the Year

Mark Addy

Mark Addy

Cloud Services Partner of the Year

We are committed to delivering outstanding results, and it's partners like Dynatrace that make this possible.

We’re excited to have been awarded the Dynatrace Cloud Services Partner Award for 2018!

At Arq Group, we’re committed to delivering outstanding results for our customers, and helping them migrate, manage, and optimise their applications for the Cloud. And it’s having partners like Dynatrace that makes this possible.

We’re excited to be recognised in Dynatrace’s Transformation Excellence Awards, and look forward to partnering together to deliver more great outcomes for our customers

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Announcements Culture Events

We’ve unified Outware, Infoready and Melbourne IT Enterprise brands

We’ve unified Outware, Infoready and Melbourne IT Enterprise brands

Mark Addy

Mark Addy

We’ve unified Outware, Infoready and Melbourne IT Enterprise brands

3 iconic Australian businesses come together under one brand, Arq Group

Under Arq Group we’ll be able to offer you more integrated digital capabilities and services, unleashing possibilities for you. At a practical level you’ll notice changes to our website, correspondence via Arq Group emails and your invoices will come from Arq Group.

While we are proud of our rich history and legacy with our heritage brands, they no longer truly reflect what our group of companies do. We want to be known as the digital solutions market leader we are becoming, and we need to simplify. Our new name, brand and market positioning now differentiates us. 

Importantly, as a growing people business, we have a unifying language, culture and aspirational goal to guide us further into the future. We can continue to accelerate our growth and clarity of identity in the market, as well as continue building a great place to work for our people – as well as securing the best future talent to create first class innovation work for you. 

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Analytics Announcements Data Professional Services

We’re included in Gartner Market Guide for Data & Analytics Service Provider

We’re included in Gartner Market Guide for Data & Analytics Service Provider

Mark Addy

Mark Addy

We’re included in Gartner Market Guide for Data & Analytics Service Provider

Infoready, Part of Arq Group, is proud to have been included in the recently released Gartner Market Guide for Data and Analytics Service Providers in the Asia Pacific.

Infoready’s inclusion in this report is a testament to the breadth of our service offering and our strong track record of helping our customers achieve success using insights gained through our data and analytics services.

Providing expert data engineering and data science services to some of Australia’s leading brands, we help our clients discover new business opportunities by providing deep insights into customer behaviour and business operations.

According to Executive Director of Infoready Justin Parcell, Infoready’s inclusion in the Gartner Market Guide is ‘reflective of our reputation as a market leader in data and analytics solutions for enterprise and government’.

Infoready is part of Arq Group, a leading provider of digital solutions for enterprise and government.

Infoready’s data and analytics expertise complements Melbourne IT’s cloud, managed services, and mobile capabilities, enabling rapid, design-led innovation and continuous improvement, and helping businesses better understand their customers’ needs.

Peter Wright, Managing Director Melbourne IT Enterprise, said that Infoready’s data and analytics capabilities ‘are a key part of Melbourne IT’s end to end service offering, facilitating improved engagement throughout the customer journey, and allowing businesses to continually grow and improve.’

About the Gartner Reports

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Announcements Events

From Melbourne IT to Arq Group. Time to launch!

From Melbourne IT to Arq Group. Time to launch!

Mark Addy

Mark Addy

From Melbourne IT to Arq Group. Time to launch!

The time has come to unify our existing brands, specialist services, cultures, and people under one banner. To align behind a banner that speaks to the future. And that banner is Arq Group.

New brand launch events in Sydney, Melbourne and Brisbane

We’re excited to launch this unifying brand with a series of events in May and June 2018. We have invited Media, Investors, key and prospective clients. Also participating will be a select number of our Melbourne IT Executive Team and Board members, who will assist in revealing our brand to the market.

Sydney will be our signature event, featuring the spectacular Vivid Festival as a backdrop. The evening’s activities include our brand reveal video and a surprise performance. Whilst our customers – existing and potential celebrate over canapés and cocktails, we will all experience the launch of our brand new direction. A new future. Full of possibilities.

Photos of the events will be available soon.

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Announcements Design Experience Digital Government Industry

Workforce empowerment. We like the sound of that

Workforce empowerment. We like the sound of that

Mark Addy

Mark Addy

Workforce empowerment. We like the sound of that

Revolutionising food processing via an app

Safe Food engaged Arq Group to digitise its existing paper reporting system in order to improve the efficiency of reporting. Switching to digital required the app to function in a challenging environment. How transforming is that?

This Award recognises the impact our Safe Food app is having on the food safety regulation industry. It allows quality control officers to do their jobs more efficiently and effectively. This ultimately improves food safety for Queensland consumers.

Want to learn more? Check out CRN’s article here.

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