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Good Design Awards 2020 Winners

Good Design Awards 2020 Winners

Congratulations to NSW Rural Fire Services and First State Super – proud winners of Australia’s peak international design awards – the highest honour for design and innovation in the country: Good Design Award®.

Built by ARQ, NSW Rural Fire Services Fires Near Me app and First State Super’s mobile app take home the coveted Good Design Awards in the categories: 

1. Social Impact
NSW Rural Fire Service Fires Near Me app received a prestigious Good Design Award Winner Accolade in the Social Impact category in recognition for outstanding design and innovation. Real-time fire tracking with live alerts down to the smallest active ember. Digital solutions saving homes and lives. ARQ Group’s Fires Near Me app built for NSW Rural Fire Services provides Aussies a navigational beacon of digital light amidst the darkness of smoke from the raging infernos in one of Australia’s worst natural disasters.

2. Digital Design
First State Super’s app for members received the Good Design Award Winner Accolade in the Digital Design category for recognition of outstanding design and innovation in the superannuation industry. A first-of-its-kind superannuation app engineered backwards. An app built by members, for members. Traditional design is typically driven by business needs first and characteristically features heavy.

But doing normal things achieves normal results. So we turned the approach upside down. We threw away the rule book and started from scratch. Months invested interviewing the people that matter: members. We asked them what they want. We studied their digital lifestyles and prioritised how they chose to interact with their superannuation fund. Customer-centricity from the bottom-up – on their terms. The results shaped the design process – and for our troubles – the app has won several design awards for a simple, practical and intuitive customer experience including ‘Gold in Digital – New Service or Application’ at the Sydney Design Awards.

Good Design Australia is one of the oldest and most prestigious international design awards in the world, promoting excellence in design and innovation since 1958.

The competition was fierce. We competed against 835 design projects judged across 11 specific design disciplines; spanning 28 categories. Meticulously scrutinised by more than 55 Good Design Award® Jurors, evaluating entries according to a strict set of design criteria covering ‘good design’, ‘design innovation’ and ‘design impact’. To win, our tech solution needed to demonstrate excellence in good design and convince the Jury our innovation is worthy of recognition.


The Good Design Award® Jury praised NSW Rural Fire Service Fires Near Me app, commenting:

“A very thoughtful and technologically appropriate solution to the real and ever present danger of bushfires in Australia. The positive benefits of the app are clearly evident and presents a highly functional solution to the problem of communicating the location and movement of fires quickly.”

For our winning digital design for First State Super’s members app, the Jury said: 

“This is a solid app out there making a difference. Great attention paid to those rare-but-significant moments in the relationship between a person and their superannuation. Beautifully executed, well thought through and extremely useful. Nicely resolved visuals, well-executed visual hierarchy of information and typography. The jury was impressed with comprehensive co-design process. This entry is great reflection of how Superannuation is a category where good design can really make an important difference to the customer outcome.” 

Dr. Brandon Gien, CEO of Good Design Australia said: 

“Australia’s Good Design Award is more than a symbol of design excellence – it represents the hard work and dedication towards an innovative outcome that will ultimately make our lives better. These projects showcase the shear brilliance of design and the potential it has to improve our world.” 


First State Super

Humble When You’re Hot – The Real Heroes
And while the awards, accolades and the 571 technical certifications we’ve amassed are nice to have – it’s never about us. The real heroes (and true winners) are our customers who enhance the lives of their customers through innovations in technology, making life easier and convenient. 
We delight in the awards, as they serve as confirmation of our consistent ability to deliver an industry-vetted calibre of expertise. It’s independent affirmation of our award-worthy excellence for the most important project in the world: yours.
Choose The Right Partner For Capabilities Unlimited
If you’d like to conquer cloud, digital and data and need a consultancy specialist with award-winning expertise across the entire gamut, we should talk. For 25 years ARQ Group has been the leader in digital technology with a proud history of pioneering-firsts: the first company to bring the internet to Australia and the first to register domain names. ARQ created the first websites and developed the first apps. Imagine what we could do for you? 
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