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Announcements Digital

ARQ Group joins forces with NZ’s Enlighten Designs for new trans-Tasman digital partnership

ARQ Group joins forces with NZ’s Enlighten Designs for new trans-Tasman digital partnership

Mark Addy

Mark Addy

ARQ Group joins forces with NZ’s Enlighten Designs for new trans-Tasman digital partnership

Australia’s leading digital provider, ARQ Group signs a strategic partnership with Enlighten Designs, New Zealand’s leading software development and website design company as part of a new trans-Tasman alliance.  

The new partnership diversifies Enlighten’s data science, machine learning and artificial intelligence offering, thanks to ARQ’s in-house capabilities. In turn, Enlighten provides ARQ access to advanced web capabilities and its award-winning customised dashboard, uplifting ARQ Group’s customer experience.

Both ARQ and Enlighten have been collaborating for the past 12 months on innovative web and dashboarding solutions to improve accessibility to emerging digital technologies.

“Our strategic partnership presents an opportunity for both businesses to showcase our agile capabilities, despite the ongoing impacts of COVID-19.

“By unifying our expertise, we’re continuing the delivery of meaningful impact for our clients, locally and abroad. ARQ’s market leadership in data, digital, AI, and cloud-based solutions means that our customers have access to an expanded range of digital services.

“We’re 100% onshore, proudly Australian owned and operated. ARQ’s the name behind many of Australia’s most loved household brands and government projects. We’re passionate about leveraging technology to solve organisational challenges – both public and private – no matter how complex.” 

– ARQ Group CEO, Tristan Sternson

Sternson also has a warning for companies reluctant to embrace digital solutions to meet a rapidly changing operating environment.

“The world has changed forever. Companies failing to move ahead with their digital transformation projects as priority, will be left behind. In the new COVID climate, if you’re not part of the future, you’ll be left in the past. History has repetitively shown us countless examples of major companies at risk of collapse due to change-anxiety and the deadly head-in-the-sand syndrome, all the while their competitors are busy embracing change.

“We have built our expertise over 25 years, which is why the majority of the ASX’s top-20 companies and governments across Australia trust ARQ to develop their digital solutions. We’ve hired an additional 80 consultants in the past 3 months, and thanks to this partnership, ARQ Group continues to grow from strength to strength.”

– ARQ Group CEO, Tristan Sternson

Founder and CEO of Enlighten, Damon Kelly, says the strategic partnership will give the company access to new expertise, vital to growth.   

“We’re genuinely excited about our partnership with ARQ Group and the opportunity to expand into the Australian market. Our new alliance advances our technology offering for New Zealand customers and stakeholders. ARQ’s strong relationships, 25-year heritage, and proven capabilities across government agencies and large corporates is invaluable, enabling Enlighten to expand our technology solutions on a global scale.

“Our organisations are well-placed to take advantage of the post COVID-19 trans-Tasman bubble as soon as it’s established. In the meantime, our collaboration is a great example of how successful remote working arrangements are achieved through technology. We look forward to strengthening our relationship with the ARQ Group – and in collaboration – utilising the technology that changes the world for the better.”

– Enlighten Designs Founder and CEO Damon Kelly

Microsoft Australia’s chief partner officer, Rachel Bondi adds:

“Enlighten and ARQ Group are both leaders in their field with proven capabilities in their respective countries, delivering impactful tech solutions for their clients by transforming customer experiences.

“As trusted Microsoft partners, this partnership seemed like a natural fit. Not only are Enlighten and ARQ Group aligned on core competencies, but their collective performances will no doubt be elevated to new heights. We’re proud to back both organisations and I look forward to seeing the exceptional work they deliver.” 

– Microsoft Australia’s Chief Partner Officer Rachel Bondi

For 25 years ARQ Group has been the leader in digital technology and a proud history of pioneering-firsts. The first company to bring the internet to Australia and register the first domain names. ARQ created the first websites and developed the first apps. Today ARQ Group is a market leader in data, digital, AI, and cloud-based solutions.

ARQ Group is Australia’s first Premier Consulting Partner awarded the status of Amazon Web Services Managed Service Provider (AWS MSP). Also awarded AWS’s first Australian Data Competency Partner and a preferred partner for Microsoft Azure, Google Cloud Platform and Apple Consultant Network.

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Analytics Announcements Data

Arq Group first in Australia to attain AWS Data and Analytics Competency

Arq Group first in Australia to attain AWS Data and Analytics Competency

Arq Group

Arq Group

Arq Group first in Australia to attain AWS Data and Analytics Competency

Arq Group has been an AWS partner since 2012 & awarded the AWS Innovation Partner of the Year, 2018 for Asia Pacific and Australia/New Zealand

Arq Group has been an AWS partner since 2012 & awarded the AWS Innovation Partner of the Year, 2018 for Asia Pacific and Australia/New Zealand, and is listed as an AWS Premier Consulting Partner, an accreditation that highlights the top AWS Partner Network Consulting Partners. In addition, Arq Group was the first Australian MSP to gain AWS Mobile Competency status in April 2019. This highlights Arq Group’s rich history with AWS and its commitment to insight, partnership, and creative thinking.​

One of Australia’s leading digital solutions providers, Arq Group, has today announced it has been recognised with the Amazon Web Services (AWS) Data and Analytics Competency – the first Australian-based partner to have earned this accreditation. The achievement of this competency recognises that Arq Group continues to build Data and Analytics solutions that successfully enable its customers to utilise AWS tools, techniques, and technologies that drive business value.

This competency differentiates Arq Group within the AWS Partner Network (APN) in Australia, highlighting its passionate support of customers who want to create unforgettable experiences using Arq Group’s technical proficiency to seamlessly deliver data and analytics solutions. To be awarded this competency, partners in the APN network must demonstrate deep knowledge and expertise of AWS, and show deft skill to proficiently support customers to collect, store, govern, and analyse data at any scale.  Attaining this AWS Competency Status allows Arq Group to showcase its expertise in data and analytics, and adds to its existing strengths as an AWS Premier Consulting Partner, Managed Service Provider (MSP) Partner, Public Sector Partner, and its recognised competency in Mobile.

Tristan Sternson, Chief Executive Officer at Arq Group said, “Arq Group’s passion lies in helping customers harness the possibilities for smart design with data and technology. With the future of customer experience relying increasingly on hyper-personalised experiences that place the customer at the centre, the data organisations hold and have access to is a powerful tool to derive insights that can address business challenges and solve real world problems.

We are incredibly proud to be the first Australian partner to be recognised with the AWS Data and Analytics Competency. The awarding of this competency is further proof of Arq Group’s ability to enable and inspire our customers on their journey toward using the power of data. This achievement is evidence of Arq Group’s leadership in the delivery of cloud-based solutions that are scalable, cost-effective, and secure, and that address the reality of an increasingly customer centric world.”
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Announcements Design Experience Digital Events

Arq Group and First State Super Win Gold at Sydney Design Awards for Mobile Super App

Arq Group and First State Super Win Gold at Sydney Design Awards for Mobile Super App

Arq Group

Arq Group

Arq Group and First State Super Win Gold at Sydney Design Awards for Mobile Super App

Arq Group and First State Super have been awarded Gold in the Digital – New Service or Application category at the Sydney Design Awards

Arq Group and First State Super, one of the largest superannuation funds in Australia, have been awarded Gold in the Digital – New Service or Application category at the Sydney Design Awards for their partnership in developing First State Super’s Mobile App.

The awards, now in its eighth iteration, recognise those at the apex of the Sydney design market with a focus on solutions that elevate the needs of the customer and achieve the intended strategic goals of the project.

The development of a new app is part of First State Super’s vision for its mobile channel; to deliver a simple, easy and frictionless digital experience. Arq Group and First State Super’s partnership was founded on the desire to design and deliver meaningful connections through mobile experiences. It was also intended for First State Super to achieve its goal of having an app that visually assists members to understand their financial position and interactively plan for their future.

Shriman Kalyan, Design Director at Arq Group, said, “To deliver a memorable experience for First State Super members, we knew we had to combine the research insights from members, non-members, and business teams to define the design principles that would have a transformative impact.

“The data and insights we derived profoundly influenced our approach to the mobile channel and allowed us, as a team, to make the right product and usability decisions. This process emphasised the importance of understanding and interrogating user behaviour at the beginning and throughout the entire design process.

“Being recognised with a Gold at the Sydney Design Awards is a testament to the innovative work Arq Group is consistently delivering to clients and the businesses challenges we help them to solve.”

The design, between Arq Group, First State Super and its members, put customer centricity, applicability and usability at the heart of the project’s guiding principles. The development emphasised convenience, control, and transparency in order to achieve the optimal iOS and Android applications. Since its launch consumer response has been positive, with 40% of member logins coming via the app and the app receiving a rating of 4.8 in the App Store (as of 24 June 2019).

Ahmad Racheha, Head of Digital at First State Super said, “We engaged the Arq Group to work with us to deliver a rigorous member insights-driven design. We wanted to do more than match what is currently in market. This approach helped us understand our members’ knowledge, behaviours and attitudes toward their superannuation as well as what they needed from an app. This was critical in determining and prioritising the minimum set of features to satisfy our member needs and meet their expectations.

“The initial research showed that 50 per cent of First State Super members check their accounts only a few times a year. This challenged us to create an application that was engaging and interactive, while also serving its core purpose of putting our members in control of really understanding and helping grow their super for a better retirement”

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Announcements Digital Virtual Reality

Arq Group powers personalisation for businesses across Australia with launch of virtual concierge

Arq Group powers personalisation for businesses across Australia with launch of virtual concierge

Mark Addy

Mark Addy

Arq Group powers personalisation for businesses across Australia with launch of virtual concierge

Arq Group, a leading Australian digital solutions provider, is transforming the modern office with the introduction of the virtual concierge. Designed to give Australian businesses the opportunity to deliver the ultimate personalised experience, the digital receptionist utilises both artificial intelligence and machine learning to deliver the next generation of customer experience.

Offering conversational and contextual assistance through touch free interaction, customers can approach and talk to the digital receptionist to notify staff of arrival, order their favourite coffee and even complete on-site safety inductions if relevant. The bespoke product can be designed specifically to match the tone, style and image of the brand across their multiple office sites and check-in points.

“Seamless touchpoints that look and feel the same no matter where you engage with a brand are hard to come by. Creating an office space without a reception, that is still welcoming and representative of the organisation, creates a holistic experience that many businesses are still struggling to tap-into,” says Daniel Johnson, Sales Director Southern Region at Arq Group.

The machine learning technology evolves after every customer contact – remembering the interaction, requests and requirements so that the individual has an easy and smooth experience the next time.

According to Mr Johnson, implementing this type of technology enables businesses to deliver innovative experiences that their competitors may not yet be offering, while maximising employee value.

“The receptionless office enables businesses to free up their human resources to handle more complex tasks while still giving customers a consistently positive experience at every office touchpoint. It’s not about replacing staff, it’s about freeing them up to add value to other parts of the business,” continues Mr Johnson.

Businesses in the retail, tourism and travel, HR and resources industries are most likely to benefit immediately from the virtual concierge.

Arq Group itself is using the virtual concierge across it’s three office locations in Sydney, Melbourne, Brisbane.

“We know the importance of a positive brand experience and it made total sense for us to deploy it and see the next-gen in customer experience come to life across our own offices,” concludes Mr Johnson.

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Analytics Announcements Data

Arq Group accelerates data capability as it welcomes Informatica to its partner portfolio

Arq Group accelerates data capability as it welcomes Informatica to its partner portfolio

Mark Addy

Mark Addy

Arq Group accelerates data capability as it welcomes Informatica to its partner portfolio

Arq Group has partnered with enterprise cloud data management provider, Informatica, to expand its data capabilities and empower customers to make smarter and more informed data-driven decisions

The partnership with Informatica, which is a leader in 5 of Gartner’s Magic Quadrants, will provide a platform for Arq Group to elevate its current suite of data and analytics solutions and enable customers to improve decision making and respond rapidly to business changes.  

Transformation is at the fingertips of organisations that can harness their data. We’re thrilled that our partnership with Informatica will enable our customers to maximise their business insights and leverage it to apply meaningful and actionable outcomes,” says Cameron Boog, Executive Director of Digital Technologies.  

Arq Group customers will benefit from the latest developments in data technology, led by Informatica’s eight R&D hubs around the world. Meanwhile, the partnership will also support the professional development of Arq Group employees, who will receive exclusive access to training, sales, and marketing resources.  

The partnership with Informatica is one of a handful of strategic partnerships Arq Group is committed to bringing its customers. Informatica will join the ranks of Google, AWS, IBM, Adobe, Snowflake and Salesforce, who all partner with Arq Group to deliver best-in-class technology products and services to customers across Australia.  

By joining forces with Informatica, not only can will we build on the strength of our current data and analytics offering for our clients, but we can accelerate the business potential for customers across Australia,” adds Mr Boog.   

As we continue to grow our partner ecosystem, we are excited to welcome one of the top AWS data and AI partners, Arq Group, to the informatica family,” says Nick Smith, Managing Director, informatica.

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Announcements Cloud Events Professional Services

AWS Innovation Partner Of The Year 2018

AWS Innovation Partner Of The Year 2018

Mark Addy

Mark Addy

AWS Innovation Partner Of The Year 2018

This award is also a culmination of our rich history with AWS beginning with being an AWS Foundation Partner in 2012.

How we have evolved

We deliver greater value for our customers. We do this through insight, partnership and creative thinking. AWS have recognised how our innovation services are unleashing new possibilities for our clients. Examples of work that were recognised by AWS included Polli, ConvoNet, Parcelbot and DeepAds.

As quoted by Peter Wright our Managing Director of Enterprise Solutions –  “By working closely with AWS we can rapidly develop and test new concepts which enables our customers an early to market advantage.”

We are looking forward to an even brighter future with AWS’s further involvement.

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Announcements Cloud

Cloud Services Partner of the Year

Cloud Services Partner of the Year

Mark Addy

Mark Addy

Cloud Services Partner of the Year

We are committed to delivering outstanding results, and it's partners like Dynatrace that make this possible.

We’re excited to have been awarded the Dynatrace Cloud Services Partner Award for 2018!

At Arq Group, we’re committed to delivering outstanding results for our customers, and helping them migrate, manage, and optimise their applications for the Cloud. And it’s having partners like Dynatrace that makes this possible.

We’re excited to be recognised in Dynatrace’s Transformation Excellence Awards, and look forward to partnering together to deliver more great outcomes for our customers

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Announcements Culture Events

We’ve unified Outware, Infoready and Melbourne IT Enterprise brands

We’ve unified Outware, Infoready and Melbourne IT Enterprise brands

Mark Addy

Mark Addy

We’ve unified Outware, Infoready and Melbourne IT Enterprise brands

3 iconic Australian businesses come together under one brand, Arq Group

Under Arq Group we’ll be able to offer you more integrated digital capabilities and services, unleashing possibilities for you. At a practical level you’ll notice changes to our website, correspondence via Arq Group emails and your invoices will come from Arq Group.

While we are proud of our rich history and legacy with our heritage brands, they no longer truly reflect what our group of companies do. We want to be known as the digital solutions market leader we are becoming, and we need to simplify. Our new name, brand and market positioning now differentiates us. 

Importantly, as a growing people business, we have a unifying language, culture and aspirational goal to guide us further into the future. We can continue to accelerate our growth and clarity of identity in the market, as well as continue building a great place to work for our people – as well as securing the best future talent to create first class innovation work for you. 

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Analytics Announcements Data Professional Services

We’re included in Gartner Market Guide for Data & Analytics Service Provider

We’re included in Gartner Market Guide for Data & Analytics Service Provider

Mark Addy

Mark Addy

We’re included in Gartner Market Guide for Data & Analytics Service Provider

Infoready, Part of Arq Group, is proud to have been included in the recently released Gartner Market Guide for Data and Analytics Service Providers in the Asia Pacific.

Infoready’s inclusion in this report is a testament to the breadth of our service offering and our strong track record of helping our customers achieve success using insights gained through our data and analytics services.

Providing expert data engineering and data science services to some of Australia’s leading brands, we help our clients discover new business opportunities by providing deep insights into customer behaviour and business operations.

According to Executive Director of Infoready Justin Parcell, Infoready’s inclusion in the Gartner Market Guide is ‘reflective of our reputation as a market leader in data and analytics solutions for enterprise and government’.

Infoready is part of Arq Group, a leading provider of digital solutions for enterprise and government.

Infoready’s data and analytics expertise complements Melbourne IT’s cloud, managed services, and mobile capabilities, enabling rapid, design-led innovation and continuous improvement, and helping businesses better understand their customers’ needs.

Peter Wright, Managing Director Melbourne IT Enterprise, said that Infoready’s data and analytics capabilities ‘are a key part of Melbourne IT’s end to end service offering, facilitating improved engagement throughout the customer journey, and allowing businesses to continually grow and improve.’

About the Gartner Reports

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Announcements Events

From Melbourne IT to Arq Group. Time to launch!

From Melbourne IT to Arq Group. Time to launch!

Mark Addy

Mark Addy

From Melbourne IT to Arq Group. Time to launch!

The time has come to unify our existing brands, specialist services, cultures, and people under one banner. To align behind a banner that speaks to the future. And that banner is Arq Group.

New brand launch events in Sydney, Melbourne and Brisbane

We’re excited to launch this unifying brand with a series of events in May and June 2018. We have invited Media, Investors, key and prospective clients. Also participating will be a select number of our Melbourne IT Executive Team and Board members, who will assist in revealing our brand to the market.

Sydney will be our signature event, featuring the spectacular Vivid Festival as a backdrop. The evening’s activities include our brand reveal video and a surprise performance. Whilst our customers – existing and potential celebrate over canapés and cocktails, we will all experience the launch of our brand new direction. A new future. Full of possibilities.

Photos of the events will be available soon.

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